Returns & Exchanges

Due to the perishable nature of our premium chocolate products, we cannot accept returns; however, we are committed to your satisfaction and will replace any items damaged during transit or those that do not meet our quality standards.

Return Process

• 1.
  Contact Customer Support

  Email our boutique support team within 48 hours of receiving your order to report any issues with your chocolate delivery.

• 2.
  Provide Proof of Purchase

  Include your order number and clear photographs of the product and packaging if you are reporting damage or quality concerns.

• 3.
  Internal Quality Review

  Our master chocolatiers will review your claim to ensure it meets our criteria for a replacement or store credit.

• 4.
  Resolution Delivery

  Once your claim is approved, we will ship a replacement order at no additional cost to you or issue a digital gift card for a future purchase.